Silkroad Online MMOsite

A.If you have certain quests like transporting things, you cannot use Dimensional Gate or Town Return Scroll.
You have to cancel the quests if you really need to use Town Return Scroll or Dimensional Gate.

* The quests which are canceled can be assigned from NPC again

A.Premium Quest can be assigned from potion Merchant of all cities

You can complete the quest by collecting items called 'Purification Fruit'.
You can be rewarded with skill points if you bring more than 100 Purification Fruits to a Potion Merchant.
The more fruits you turn in, the bigger your reward will be.

A.If you use an illegal program, or distribute it to a third party, your account will be blocked forever and the use of our website may also be restricted.
Using an illegal program distributed from a third party may result in hacking of accounts, so we strongly advise our users not to use any unofficial third party programs to play Silkroad Online.

A. When you have found a bug in Silkroad Online, please report it through the use of ‘Bug Report’ on our website.
Please note that the misuse of bugs in game could get your account blocked under the rules of the operation policy, and the use of our website could also be restricted.

A.n order to solve this problem as soon as possible, please write a bug report with the name of your
  character and server.
  However, please keep in mind that resolving your issue may take some time.

A.In order to catch a large number of bots, we need a long duration of preparation time and investigation. They cannot be blocked in a short period of time, however we are looking into this issue, and a massive bot punishment is to be proceeded soon. We will try our best to keep the game environment clean.

A. When you purchase Silk through PAYPAL and if it is delayed, Do NOT purchase duplicate payment or chargeback and just check status of transaction how processing the payment in your PAYPAL account.
  If you still didn’t get silk despite the status of transaction marked ‘completed’ payment in PAYPAL, please report to us through bug report with Transaction or Invoice Number of Paypal then silk will be charged in your account as soon as possible.

A. 1. The Users those who agreed with Integrated Account Use Agreement proceed to E-mail verification service.
 
 Send verification code- Check your personal e-mail- follow the instruction- then, you can find the manage account button for change your password.
 
  2. And the users those who are not agreed with Integrated Account Use Agreement yet, Please follow the page of check your E-mail Address and Choose your Nickname. Page will be opened automatically after log-in.
 
 Input valid e-mail address that you will receive e-mail verification service through the e-mail check. Your E-mail Address of Account information will be modified to new E-mail Address.
 
 Then, Proceed to E-mail verification Service. Send verification code- check your personal e-mail - Follow the instruction- You can find the manage account button for change your password.

A.You can log in to the Joymax.com with your account which was used to previously. Just click the agree button at the page below when you try to log-in. Then you will be able to use every contents of JOYMAX.COM .

A.Bargain specialties are sold for a limited time at field Trade Markets, such as Bandit Stronghold and Black Robber Den. You can check that time through in-game messages.

A.Merchant, Thief, Hunter can obtain job experience point as listed below.
 
 Merchant
 
 Gains job experience points whenever merchant sells specialties.
 Gains job experience points when a merchant kills a thief monster, or thief character.
 Lose job experience points when a merchant is killed by a thief monster, or thief character.
 
 Hunter
 
 Gains job experience points whenever a merchant in the same party sells specialties.
 Gains job experience points when a hunt kills a thief monster, or thief character.
 Lose job experience points when a hunt is killed by a thief monster, or a thief character.
 
 Thief
 
 Gains job experience points whenever pillaged goods from merchants are sold.
 Gains job experience points when a thief kills a merchant character, a hunter character, or a hunter monster.
 Lose job experience points when a thief is killed by a merchant character, hunter character, or a hunter monster.

A.First of all we are sorry for users have been confused about it. It was just the other way to express Equipment ratio.
 After Europe Expansion, if the one of equipment critical is 13.7, that would be printed 13 so far. That’s why it looked equipment critical was decreased.
 But we applied it again as we used. In the past, if the one of real critical was 13.7, that would have been printed “14” in the game. It can be rounded off to the nearest integer And now it has been patched normally.

A. We can give the way to reduce lag in Hotan. This is not a solution, it is just the way to reduce it.
 
 -Push ESC key in the game, system option will appears
 
 -You can find option, Click and set the low Graphic Quality on the Video tap.
 
 -Push the V key when you’re moving the character in the town.
 
 -V key makes people disappeared while you’re pushing it.
 
 Those methods will be helped to reduce lag in the game. Thank you.

A.After Triangular Conflict System II applied, we have recieved some reports of one star trade not guaranteed by security.
 
 This is not a bug, it has only applied to Lv 40 to make the Triangular Conflict more active.

A.Write it on the bug report so that our GM can get you out.

A.Silkroad Online Europe is not a separate game, it will be introduced as an expansion to the current game, which has only one race, Chinese.

A.This is not a bug. Please read the quest instructions carefully. You are probably on a quest that requires delivery of an item or retrieval of an item. During these quests, one cannot use return scrolls or teleport portals.

A.This error often occurs when outdated graphic card drivers are being used. Please update your graphic card drivers and for many this issue will be resolved.

A.Run anti-virus program to delete them. It is more important to prevent than to delete it.
 
 How to prevent?
 
 1. Do not use Bot program because it can install hack tool automatically.
 
 2. Do not visit bot websites or other illegal websites because Hack tool can be installed automatically on to your PC.
 
 3. It is cause of personal information outflow when websites ask you to type in other personal information for
 illegal intension.
 
 4. Anti-virus program has to be run on your PC at least once a week.
 
 5. Please, change your password often and do not let anyone know about your password.

A. You can lower and clear this murder status by the following two options
 
 a. killing monsters
 b. having your character dies

A.I cannot give the exact time however, unique monsters will respawn randomly after their first death. There are not too many unique monster appearances in the course of a single day so keep your eyes open.

A.- When many users are simultaneously downloading the patch file, download speeds may slow. In this case, it would be a far more efficient idea to download the patch at a slightly different time when traffic is not so heavy.
 -In the case of an error message, the issue mostly arises from intermediate connection issues or a lack of free space on your PC hard drive. Please check your PC and with your ISP[Internet Service Provider].
 In addition, when the case arises from intermediate connection with an error, the patch will automatically download end to end.

A.You will see a [Forget ID or PW? Please click here] button on the top right hand side at the main page of www.silkroadonline.net. Click on the button and follow the instructions to change your password. However, your account must be logged out in order to change your password.

A.Lag usually occurs when there is a problem with your connection, PC system, or game option settings that are not appropriate for your PC, or problems arising from your PC hardware specifications. In order to reduce possible lag issues, we have prepared some recommendations for you to try in the quest to reduce lag.
 - PC systems management- scan for viruses, do not have other programs running while playing the game.
 - Game settings to reduce under the graphics tab Shade detail, Background and character sight ranges, volume effect.
 - Connection, PC specification get a faster connection that utilizes ADSL, VDSL, T3 lines, a faster computerfaster/more efficient CPU, graphic card, or RAM.

A.7 days waiting time is the minimum period for the protection of the character information, and has the
 following meanings
 - minimizes the chance of the character deletion through ID theft
 - prevents your character from getting deleted by mistake

A.- Weekly inspection - Database backup is the main purpose, and is progressed at a set time during the week.
 - Extra inspection - An inspection that is not scheduled is progressed because a patch is needed urgently.
 - Emergency inspection - Server down is occured due to an unexpected problem. Servers are restarted after
 inspecting and fixing the problems that caused the server down.

A.In the event that Nprotect detects elements of a virus or spyware, Nprotect may prevent the launching of the game. We recommend you run an anti-virus and spyware scan in this case. We also recommend adjusting your
 firewall security settings.

A.The way to do this would be to utilize the Bug Report function on the official website. The Bug Report function
 is located under the Customer Service tab on the homepage.

A.It is impossible to exchange a character between Servers.

A.Merchants receive experience points when they complete their trade run and sell the goods at the NPC.
 
 Hunters receive experience points when they kill player thieves and thief NPCs.
 
 Thieves receive experience points when they sell the stolen goods through the thief NPC at the thief town, and when they kill hunters and merchants.

A.Official GMs have the following characteristics
 
 1. Official GMs will have [GM] included in their character name, and their character name will be in gold color.
 2. Official GMs will be wearing special, GM exclusive blue armor.
 3. GMs messages will appear in pink color.
 
 The following is a list of current official GMs
 
 [GM]Pizza
 [GM]ladyasiana
 [GM]Gargamel
 [GM]Mint
 [GM]Riko
 [GM]KINOPIO
 [GM]Tarky
 [GM]Chulsu
 [GM]pritzel
 [GM]hanpooh
 [GM]IceMilk
 [GM]Kimpaksa
 
 
 And remember that GMs will never ask for any user information, so do not give out your personal information to anyone in game.

A.The reason for blockage is always listed. Once you enter your login information and attempt to login and fail, the reason for the block will be listed in the lower left. The most common reasons listed will be blocks for BOT usage Illegal Program Use and chargeback related/use of stolen or financially fraudulent activity Extra Block Related Chargeback.
 
 Because Chargeback related blocks are more complex if you click on the more details part of the block explanation you will get an in depth description and what action may be taken in a popup window.
 
 
 
 Followings are samples of description
 
 - Illegal Program Use
 
 - Extra blocked related Chargeback
 
 - Cyber-Pass Robbed/Lost Card
 
 - Blocked for 10 minutes due to incorrect password entered 3 times
 
 -GM Impersonation
 
 -etc.,illegal advertisement, buying/selling gold/silk, buying/selling account

A.When you purchase Silk through PAYPAL, it might takes several business day for update of charging. After you complete a transaction once, Do NOT purchase duplicate payment or chargeback and just check status
 of transaction how processing the payment in your PAYPAL account. If you still didn’t get silk despite the status
 of transaction marked ‘completed’ payment in PAYPAL, please report to us through bug report.
 
 Moreover, in order to prevent the loss of accounts, we strongly recommend that you do NOT purchase
 Silk through the use of paypal accounts or credit cards that you DO NOT OWN.
 In addition, please do not have someone else purchase Silk in your place.
 Never, under any circumstances, give out your account login information to anyone else.

A.if you forgot you PW, you are required to fill your secret question answer, which is same answer when you
 registered. We have no way to verify your OWN information. Please be serious to remember your PW and Secret question answer because it is your responsibility to Protect your account. If you can’t remember your PW and
 Secret question answer, you have to re-register with new ID.

A.Distribution of illegal programs may result in an account block. Most recent hack programs may actually be
 committing identity theft through forwarding of personal details stored on your computer. We ask you to please exercise caution in order to avoid becoming a victim.

A.There are two ways to leave a guild. The first way is to have the guild master remove you from the guild. The second way is to go to the Guild NPC and secede from the guild there. Please be aware that you must wait 72
 hours before you join another guild.

A.In the Triangular Conflict System, the trade caravan and the cargo that is transported plays an important part. The star rating indicates the value of the cargo. The potential risk increases as the star ratings increase.
 
 The one star trade caravan has the least amount of risk because player characters may not directly attack a one star caravan with their own weapons and skills however this does not mean that there is no possibility of attack during a one star trade caravan.
 
 Because the trade caravan is an integral part of the Triangular Conflict System, it will come under the same type of risks as any other rated trade caravan. As Hunters are also an integral part of the Triangular Conflict System,
 they are the only way to ensure any element of safety during any trade caravan

A. In order to give items the astral options, you must have the immortal option on the item.
 
 1. Open alchemy window.
 2. Press att. enhance tab.
 3. Put equipment item on left slotmust have at least 1 immortal, and magic stone of astral on the right slot.
 4. Press fuse.
 
 Please be aware that the level of magic stone of astral must match the degree of the equipment item.

A.Yes, there is always a chance that you may drop items in your inventory when your character dies.
 For example, When your character dies by disconnecting from the server , there is a possibility that your item will be dropped and someone can pick up your item. And also the case of disappearing items that you have dropped when your character dies in the game because of server down can be happened once in a while.

A.These are phishing sites. Essentially, these sites are set up for the sole purpose of stealing your account information at the least and other non-game related essential data stored on your pc as well. Some may also contain hidden Active X applets as well as other spyware which may install even upon browsing of these sites.
 
 You cannot get silk any other way besides through the official website and certainly not for free. Any mention of pseudo-technical hacking processes these sites mention as being able to circumvent security is completely false. We also highly discourage any attempts to buy or sell gold. Loss of accounts is highly probable.

A.The process involved in the investigation and confirmation of the bots has required time and other constraints which have limited the number of bots caught. However, the process is being refined rapidly and we will be able to catch more at a quicker pace.
 
 Those who are botting who believe that they will not get caught will regret that belief. It does not matter if you are high level or low level, in a guild or not, famous or not, what time you are on, what nationality you are, what server you are on, where in the map you are, and whether you have bought silk or not. If you bot, we will block.
 
 The war against bots will continue...

A.Protect your login information. The basic precautions to take are to avoid the download and use of any suspicious programs. It is well known that bot makers and sellers will sell your information once they have logged that and any other information you enter into your computer once you download and install an illegal program like that.
 
 Similarly, avoid visiting sites that advertise suspicious activities. They too routinely sell information that may compromise the security of your account.
 
 Do not use the same login ID and password for multiple places and services. For instance, do not have the same login information at a fan forum that you use with our game and our forums.
 
 Do not use an easy to guess password. Sequential progressions like 12345 and ABCDE should be avoided at all costs. A random mixture of numbers and letters will further ensure the safety of your password.

A.Though your account is for the most part available for your own usage, you do not own the content and
 ultimately the account itself. The account is Joymaxs intellectual property and thus any attempt to sell it can be
 considered an illegal act. The account in question will be blocked and in certain cases further serious action may be taken.
 
 Similarly, any attempt to sell or purchase other games accounts without express permission of the copyright
 holder anywhere in the forums or the game servers will result in the block of the accounts doing the selling and
 the purchasing.

A. GMs will NEVER initiate contact with you outside of the game. Also, GMs will NEVER ask you about your
 information. If you are contacted outside of the game by anyone with the name gm-crayon@joymax.co.kr
 or anything similar it is not a GM but rather someone who is trying scam you or steal your account. If you are
 contacted by such an individual please immediately break contact and report the address listed or any other
 information to the bug report section under the Customer Service tab on the official website
 http://www.silkroadonline.net.
 
 Inside of the game, GM speech will always be pink and their GM title will be in brackets like this [GM]

A.To give the safety for all players, we only allow you to create five accounts from an identical IP.

A.We will ONLY cancel/lift an account block when we recieve notification directly from Paypal, Cyberpass,
 and the various card companies that
 
 1. Their investigation has been completed and that the transaction is authorized
 2. The valid card/account holder has cancelled their chargeback claim
 
 *No copies or forwarded messages will be accepted.
 
 Nothing else will result in the cancellation of your account block.
 Everything else will be rejected and will not result in the lifting of your account block.

A.We recommend you to purchase silk only with your own Paypal account or credit card. Only purchase silk through the official website, any other way or method will result in silk not being charged to your account.
 
 Never tell anyone your account password, secret question or answer for any purpose GMs will never ask for your password or your secret question/answer information. Even they ask you, do not give them
 your information. Change your password on a regular basis and never use the same password in similar places. To avoid phishing attempts, it is best to manually type in the website address when presented with
 links from sources outside of our website or that of our relevant website.

A. After following the steps we have outlined for you below, please post the resulting information in the
 Bug Report part of our Customer Support section in the official website.
 We would appreciate this
 assistance in helping us to give the better service and to help you to play the game.
 
 [Instructions]
 
 Press the [Start] button - select the Run selection - type Cmd - type nslookup in the new window
 -Post in the Bug Report forum the information that follows the Default Server entry.

A. This error often occurs when outdated graphic-card drivers are being used. Please update your
 graphic-card drivers to solve many of these issues.

A.To protect your login information, do not download and use of any suspicious programs and programs you do not know. It is well known that bot makers and sellers will sell your information once they have logged that and any other information you enter into your computer once you download and install an illegal program like that.
 Similarly, avoid visiting sites that advertise suspicious activities. They too routinely sell information that may
 compromise the security of your account.
 
 Do not use the same login ID and password for multiple places and services.
 
 For instance, do not type the same login information at a fan forum that you use with our game and our forums.
 
 Do not use a password that can be guessed easily. Sequential progressions like 12345 and ABCDE should be
 avoided at all costs.
 
 A random mixture of numbers and letters will further ensure the safety of your password.
 Make sure to remember your ID and password all the time.

A.We recommend you to purchase silk only with your own Paypal account or credit card. Only purchase silk through the official website, any other way or method will result in silk not being charged to your account.
 
 Never tell anyone your account password, secret question or answer for any purpose GMs will never ask for your password or your secret question/answer information. Even they ask you, do not give them
 your information. Change your password on a regular basis and never use the same password in similar places. To avoid phishing attempts, it is best to manually type in the website address when presented with
 links from sources outside of our website or that of our relevant website.